Returns & Exchanges
We want you to be completely satisfied with your luxury timepiece, which is why we offer a 30-day return policy for all unworn watches in their original packaging. Each return undergoes a rigorous quality inspection to ensure the watch remains in pristine condition for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to your order history to select the timepiece you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the watch back in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.
Ship Securely
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring the tracking number is recorded for your records.
Inspection and Refund
Once our horologists verify the watch's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing